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Privacy Policy

Vitalia Concierge (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services.

 

1. Information We Collect

We may collect the following types of information:

 

  • Personal Information: Name, phone number, email address, address, date of birth, insurance details, and health-related information when you schedule services or submit inquiries.

  • Health Information: As a provider of health and wellness services, we may collect and store protected health information (PHI) in accordance with HIPAA (Health Insurance Portability and Accountability Act) requirements.

  • Automatically Collected Information: We may collect technical data such as IP address, browser type, device information, and pages visited through cookies or similar tracking tools.

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2. How We Use Your Information

We use your information to:

 

  • Provide and manage health and concierge services

  • Schedule appointments and respond to inquiries

  • Send service-related updates, confirmations, and communications

  • Maintain compliance with applicable laws, including healthcare regulations

  • Improve our website and services

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We do not sell or rent your personal information to third parties.

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3. How We Protect Your Information

We implement industry-standard administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse. This includes encrypted storage, access controls, and secure communication protocols.

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4. Sharing Your Information

We may share your information with:

 

  • Licensed medical professionals or consultants involved in your care

  • Authorized third-party service providers (e.g., scheduling platforms or secure messaging systems)

  • Legal or regulatory bodies, if required by law or court order

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All partners and third-party vendors are expected to maintain appropriate confidentiality and security practices.

 

5. Your Rights

If your information includes PHI, you have rights under HIPAA, including:

 

  • The right to access and receive a copy of your records

  • The right to request corrections to your health information

  • The right to request limitations on certain uses or disclosures

  • The right to request confidential communications

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To exercise these rights, contact us at clientrelations@vitaliaconcierge.com.

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6. Cookies and Tracking

We may use cookies to analyze traffic and improve user experience. You can disable cookies through your browser settings, but some features of the site may not function properly.

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7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.

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8. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 without parental consent.

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9. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

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10. Contact Us

If you have questions about this Privacy Policy or your data, please contact is via phone or email. 

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